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Icologiq Knowledge · Process
Incident Management
The structured process for reporting, assessing, investigating, following up and learning from incidents and related events.
Also known as:
incident reporting, incident investigation, incident follow-up
At a glance
Definition
Incident management covers the full process from initial reporting through classification, investigation, root-cause analysis, actions, verification and learning. Mature incident management also supports trend analysis and links relevant incidents to risk, audit and improvement processes.
Why it matters
This is Icologiq’s second major module focus after Document Management. The commercial message should emphasize moving from registration to structured ownership, investigation, corrective action and measurable improvement.
EVT-004
The structured process for reporting, assessing, investigating, following up and learning from incidents and related events.
Incident management covers the full process from initial reporting through classification, investigation, root-cause analysis, actions, verification and learning. Mature incident management also supports trend analysis and links relevant incidents to risk, audit and improvement processes.
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