Icologiq Knowledge · Process
Corrective Action
An action taken to eliminate the cause of a detected nonconformity, incident or other unwanted condition and reduce the chance of recurrence.
CA
Also known as:
corrective measure, corrective actions
At a glance
Type
Process
Topic
CAPA & Incidents
Applies to
Cross-industry
Current version
Status
Last reviewed
September 14, 2026
Definition
Corrective action addresses the cause of an existing problem so that it is less likely to happen again. A corrective action should be based on appropriate analysis, assigned to an owner, followed to completion and, where relevant, checked for effectiveness.
Why it matters
Corrective action matters because organizations need to address the cause of a nonconformity or other problem, not only correct its immediate effects. Effective corrective action reduces the likelihood of recurrence and should be proportionate to the issue and its risks.
Identify the nonconformity, assess its impact and take immediate action to control the issue and its consequences where needed.
Identify and Contain
1
Determine why the problem occurred. Use Root Cause Analysis techniques such as 5 Whys or Fishbone Analysis where appropriate.
Investigate the Root Cause
2
Define actions to address the identified causes, assign responsibilities and establish realistic deadlines.
Plan Corrective Actions
3
Carry out the planned actions and document their implementation, including any necessary changes to processes or procedures.
Implement Corrective Actions
4
Evaluate whether the actions have addressed the causes and reduced the likelihood of recurrence. Record the results of the effectiveness check.
Verify Effectiveness
5
Close the corrective action when sufficient evidence supports its effectiveness. Monitor relevant trends and recurring issues to identify further improvement opportunities.
Close and Monitor
6
Process explained
How Corrective Action Works
A typical corrective action process follows a structured approach to investigating problems, addressing their causes and verifying that actions are effective. The level of investigation and action should reflect the nature and significance of the issue.
A structured process for addressing causes of actual or potential problems through corrective or preventive measures and verifying that actions are effective.
CAPA
Process
· CAPA & Incidents
A systematic approach for identifying the underlying causes of a problem or event instead of addressing only its immediate symptoms.
Root Cause Analysis
Method
· CAPA & Incidents
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