Create the right setting to learn and improve
CAPA, INCIDENTS & COMPLAINTS
Icologiq Elements can help you standardize, structure, and formalize the process for handling complaints and incidents, streamlining automated workflows that assign tasks for all necessary actions until each case is closed. Using our analytics features, you can also generate comprehensive overview reports to track QC and HQSE targets and create and effective CAPA process.
Structure
Formalize complaints and incident procedures across multiple locations and automate the follow-up process with workflows.
Control
Define roles and manage access to information throughout the organization to keep sensitive data protected.
Visibility
Get quick insight into handling status, accountability, and history log.
Tracking
Generate reports to track complaints and incidents relevant KPIs like frequency, handling time, and type.
Manage your QHSE indicators and processes in a single paltform
Register and track incidents, accidents and losses, near-accidents, safety inspections, and customer complaints.
Set up mandatory steps for registering, coordinating actions, verifying non-conformities, and closing each case.
Automate workflows to send alerts and action reminders according to the role of each collaborator.
Include all attachments related to an incident or complaint, like video and photo files and keep all records in one place
Instantly generate reports that will give you comprehensive indicators about a plant, location or specific product.
Learn from our client's experience
"The CAPA module really helps our team work with structured steps to tackle a problem. You really have to investigate the root causes, the potential actions, and the results instead of just jumping from problem to solution. It really helps us think further."
Erik Selder
Quality Manager at BASF’s vegetable seeds business.
Discover the other modules that make Icologiq Elements a complete EQMS solution to help companies digitize their entire Quality ecosystem in a structured and efficient way.
ISO and FDA
ready
Highly configurable and user friendly
Globally deployable
24.000 users worldwide
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What makes Icologiq Elements unique
Flexible solutions
Standard settings ready for ISO and FDA that are highly configurable, allowing each client to meet their specific regulatory and Quality requirements. Modules and functionalities can be added at any time.
Easy to scale and deploy globally
Guarantee process consistency in multiple locations and simultaneously create room for specific local needs. Our user-friendly interface can be available in various languages and countries.
Ready for highly regulated industries
Over 25 years, we specialized in providing EQMS to companies that demand very strict quality controls and risk mitigation practices to meet high standards in regulatory compliance. Quality is a core pillar for several industries we serve, such as Seeds, Food, Energy, and Medical Devices.
One-stop system for Quality demands
Instead of using many different tools for each specific need or facing complex implementation processes that require significant customization or IT resources, we specifically developed a system to meet Quality Management and avoid several disconnected systems running simultaneously.
Centralized control of access and roles
Accelerated growth and expansion require a structured approach to setting up new operations, onboarding new employees, mapping competencies, and managing compliance. Track workflows and increase security, avoiding exposure to risk situations caused by quality flaws
