The complaints registration module in Icologiq Elements
How to improve the handling process for complaints
Every complaint is an opportunity to improve. Insight into internal or external complaints makes it easier to identify opportunities to improve.
Complaints Management supports in the registration and handling of internal and external complaints based on a structured process tailored to the type of complaint. The reports will give you better insight into the quantity and severity of the complaints. You can improve complaint handling by identifying bottlenecks in the handling process and target actions.
Mobile and tablet
Additional benefit within the Complaints Management module is the option to register a complaint on mobile and tablet, which provides more flexibility for your co-workers; they are no longer tied to their desk. Extra benefit is the increase in relevant information in a complaint; registering a complaint on the spot prevents information being lost or forgotten.
Complaints Management offers you:
- Support in handling any type of complaint
- Structured registration and handling of complaints, supported with workflow
- Better insight into numbers, types and severity of the complaints
- Continuous improvement of complaint handling
Want to know more about this module? Feel free to contact us.